Return & Refund Policy

Last updated: 02/01/2026

This Return & Refund Policy explains how returns, exchanges, refunds, and order issues are handled for purchases made through Advanced Business Technology (ABT) (“ABT,” “we,” “us,” or “our”).

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1. Eligibility for Returns

Unless otherwise stated on the product page, most eligible, non-custom items may be returned within [30] days of delivery.

To be eligible for a return, items must be:

• In new, unused condition
• In original packaging (if applicable)
• Include all manuals, accessories, and components originally provided
• Accompanied by proof of purchase

2. Non-Returnable Items

The following are generally non-returnable (unless required by law or unless the item is defective on arrival):

• Custom or personalized items (including items made to order)
• Digital products, downloads, or license keys once delivered or accessed
• Service fees, labor, assessments, and onsite services
• Opened consumables (e.g., ink/toner, certain supplies) where seal integrity matters
• Items marked “Final Sale” or “Non-Returnable”

3. Return Authorization (RMA) Required

To start a return, you must request authorization first. Unapproved returns may be refused or delayed.

How to request a return: Use our website contact form and include your order number, the item(s) you’re returning, and the reason for return.

4. Return Shipping

Unless the return is due to an ABT error (wrong item shipped) or a verified defect on arrival, customers are responsible for return shipping costs.

• We recommend using a trackable, insured shipping method.
• ABT is not responsible for return packages lost or damaged in transit.

5. Condition Checks & Restocking Fees

Returned items are inspected upon receipt. If an item is not returned in eligible condition, the return may be declined or subject to a partial refund.

Certain items may be subject to a restocking fee of up to [15]% (for example, opened equipment, special-order items, or items with missing packaging). Any applicable restocking fee will be communicated during the return authorization process where possible.

6. Refund Timing & Method

If approved, refunds are issued to the original payment method. Refund processing typically occurs within [5–10] business days after the returned item is received and inspected.

Shipping charges (including expedited shipping) are generally non-refundable unless required by law or unless the return is due to an ABT error.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within [7] days of delivery so we can assist.

• Include your order number and a brief description of the issue.
• Provide photos of the item, packaging, and shipping label when possible.

If the claim is verified, we will coordinate a replacement, repair, or refund at our discretion, subject to product availability and manufacturer policies.

8. Exchanges

If exchanges are available for your item, we may recommend returning the original item (with authorization) and placing a new order to ensure the fastest processing.

9. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel an order, contact us as soon as possible.

If an order has already shipped, it must follow the return process above. For custom or special-order items, cancellations may not be possible once production or procurement has started.

10. Chargebacks

We encourage customers to contact us first to resolve any issues. Initiating a chargeback without contacting us may delay resolution and can affect future purchasing eligibility, subject to applicable law.

11. Business-to-Business (B2B) Purchases

Some products and services are sold for business use and may be subject to manufacturer warranties, enterprise terms, leasing terms, or service agreements. If a separate agreement applies, that agreement may control in the event of any conflict.

12. Contact Us

For return and refund requests, please contact us through our website and include your order number.